Karmen Mallow

Places Visited:

• Asia: Brunei, Hong Kong, Indonesia, Japan, Korea, Macau, Malaysia, Taiwan 
• Europe: Austria, Belgium, England, France, Germany, Italy, Ireland, Luxembourg, The Netherlands, Scotland, Spain
• The Americas: Belize, Canada, Dominican Republic, Mexico, Puerto Rico, United States
• Oceania: Australia 

• 2019-present Sacred Heart University, Fairfield, CT - Assistant Director English Language Institute and Global Affairs Office
• 2017-2018 Spring Street International School, Friday Harbor, WA - Director of Marketing and Development
• 2016-2017 Spring Street International School, Friday Harbor, WA - Marketing and Development Associate
• 2015-2016 Middlebury Institute of International Students, Monterey, CA - Graduate Assistant - Intensive English Programs
• 2014-2015 KWT English, Madison, WI - Conversational English Instructor
• 2013-2014 Working Holiday Visa Participant - Australia
• 2011-2013 HESS International Education Organization, Taipei, Taiwan - ESL Instructor 

• Memberships
  • NAFSA Member (Since 2016)
  • TESOL Member (Since 2019)
• Conferences
  • 2020 EnglishUSA Professional Development Conference - San Francisco, CA
  • 2019 Slate Innovation Summit - Chicago, IL 
  • 2019 NAFSA Annual Conference and Expo - Washington D.C.  
  • 2019 TESOL International Conference - Atlanta, GA
  • 2017 NAFSA Tri-Regional (I, II, IV) - Denver, CO
  • 2017 Lessons From Abroad Washington - Alumni Representative for Middlebury Institute of International Studies 
  • 2016 NAFSA Region I Conference - Anchorage, AK 
  • 2016 EnglishUSA Conference - Monterey, CA 
  • 2015 NAFSA Region X Conference - Long Island, NY

• 2019 NAFSA J-1 Advising: Intermediate
• 2019 NAFSA e-Learning Workshop J-1 Advising: Getting Started
• 2019 NAFSA e-Learning Express Workshop Gaining J-1 Designation Approval
• 2016 NAFSA e-Learning Workshop - Intro to Armchair International Student Recruitment

• International Education
  • SEVIS: DSO 
• Languages
  • English: Native Speaker
  • Mandarin Chinese: Intermediate Level (HSK Level 4) 
  • Spanish: Elementary Level 
• Computer Skills: 
  • General: PC and Mac platforms, Microsoft Office Suite, Google Drive, Google Data Studio
  • Graphic Design: Adobe Creative Cloud (Photoshop, Illustrator, Dreamweaver), Canva  
  • Video Editing: iMovie
  • Social Media Management: Hootsuite, Facebook, Instagram, Twitter, YouTube
  • Marketing: Google Adwords, Website Management
  • Admissions Software: Slate

In the winter of 2018, the Admissions office took a trip to China to meet with our current student's parents, agents, and prospective students. To prepare for the trip, I developed a Powerpoint presentation. I also designed and assembled photo albums for the parents as gifts.

For this project, I worked with our designer and a small team to revamp our 4-panel brochure, which is primarily used to reach domestic students. The brochure is distributed on two of the Washington State Ferry routes. The revision consisted of updating photos, verifying content, and rewriting a significant portion of the piece to align with the school's mission statement.

Each spring, our school hosts our annual Scholarship Auction and Dinner fundraiser. In our most recent event, I managed all of the promotion and coordinated with parent volunteers. I also created print pieces for this event including​ posters, postcards, item catalog, tickets and tabletop advertisements for future events.

In this class, my group worked on developing a marketing plan for our learning partner (University of California - Fullerton). The plan focused on increasing the number of Engineering and Computer Science students studying abroad each semester. You can view the Executive Summary here.

In this course, my partner and I worked with Intercultural Communication Institute in Portland, Oregon. The goal of our project was to identify a new country to market the institute's summer program for high-school students. Our project included market research, a focus group, and developing a go-to-market strategy that offered suggestions on how to customize the program to the new market.

During this class, we worked in small groups with a learning partner to develop or assess a program. Our learning partner the University of Wisconsin - Platteville was looking for more Intercultural Competency training resources. We developed a Wordpress site where we hosted the resources that we either collected or created.

One assignment of our ISSS course was to create a short orientation video about a topic relevant to international students' life in the U.S. I chose to cover banking in the U.S. (account types, how to open them, writing a check, and using apps like Venmo to transfer money to friends.) The video can be viewed below.

During this course, we were to choose a country and develop a website using text, pictographs, or video to summarize the history and current education system. You can view my website about Taiwan here.

In this course, we discussed various Citizen Diplomacy programs and organizations. Our major assignment was a project proposal with mock selection committee. We were given a request for a project proposal and three groups competed for each funding opportunity. In class, we took turns acting as selection committees. Our group's project was selected as the winning bid for our project. You can view our project proposal here.

This course discussed issues pertinent to Study Abroad programming. We had several guest speakers present about language learning, crisis management, and more. One project we worked on was a mock budget request for a study abroad program. Our group worked on providing a budget for a short term trip to Rome. You can view our budget memo and the budget spreadsheet.

While at MIIS I participated in the Summer Intensive Language Program as well as taking Business Chinese and Modern Chinese in my two semesters. During this time I wrote two essays about International Education topics.

• The first paper compares the trends and challenges of American students in China and Chinese students in the U.S.  Challenges include feeling welcome on campuses, student populations integrating well, academics, and job prospects in the host country after graduation. 
• The second talks about the pros and cons of U.S. universities working with agencies to recruit international students. It covers the use of agencies by universities in other countries, issues with credentials and academic preparedness of incoming students, recent activities by Homeland security, and the gains that come from working with the agencies. 

During my practicum I worked at Spring Street International School in Friday Harbor, Washington. During this time I worked on the following projects:

• A Social Media Plan assessing the school's current Social Media usage and how to effectively further it on Facebook and Instagram. I also created a handbook to assist faculty with the logistics and best practices when using Social Media. 
• I was a part of the Marketing team, meeting weekly with other members to check in on current projects and further develop our marketing and outreach. 
• I also developed a Secondary Postgraduate Program based on a recent SEVP policy recommendation, which would allow students who have already graduated Secondary school to attend Spring Street for a 5th year, helping them further prepare for college. The program is currently going through the SEVP approval process to be added to the school's I-17. 
• I worked with another faculty member to develop a handbook of Intercultural Competence resources and facilitated activities with our students. 
• Finally, I was one of three faculty members working on the Global Council projects, which brings local and international students together to work on campus issues and plan events. Below is a video I created, about this project as part of my Practicum Symposium presentation. It features background information about the project as well as interviews with student members. 

Principles and Practices of International Education, Budgeting in Educational Organizations, Staff Management in International Organizations, International Scholarship Program Management, Developing Intercultural Training in Organizations, Leading Across Cultures